29: Lana Dao - Operations Overhaul

February 12, 2021

Episode

029

Our hosts welcome Trust Relations' Chief Client Officer, Lana Dao, to discuss all things related to operational efficiency. April and Laura chat with her about how to improve operations at any agency, identifying workflow pain points and the steps to take before implementing changes that impact the team. April and Laura also share an Anonymous PR Horror Story about what to do when a client leaves you out of the loop on a major announcement, and how to get the most out of rejections from journalists.

Guest Speakers

Learn more about Lana at https://www.linkedin.com/in/lanadao/

Show Notes

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OUR CO-HOSTS

April Margulies
Laura Schooler

THE PR WINE DOWN

Grab a glass and get ready to "wine down" every week with public relations vets April Margulies and Laura Schooler as they gab, analyze, dissect, commiserate--and, in some cases--kick the door down on the PR industry. Call it tough love if you will, they're looking to make our jobs easier, more relatable and more entertaining.